Lisa Lewis: Transforming Lives with Purpose

With over two decades of experience in supporting customers and their successes in the logistics and
supply chain industry, Lisa Lewis is a dynamic leader dedicated to service excellence. Her career spans
global enterprises and industry-leading SaaS companies, where she has built high-performing teams,
optimized customer journeys, and driven strategic initiatives that enhance customer satisfaction and
business growth.

Lisa’s expertise lies in developing and executing customer success strategies that not only improve
operational efficiency but also foster strong, long-lasting client relationships. As Vice President of
Customer Success at Blume Global, she led global teams in customer account management and support,
driving revenue growth and increasing customer satisfaction scores through innovative service models.
She is steadfast about streamlining processes, reducing churn, and ensuring that every customer
interaction delivers maximum value.

Her leadership extends beyond day-to-day operations—Lisa has a proven track record in transforming
customer support frameworks at software organizations with major clients. She redefined onboarding
experiences, automated critical workflows, and aligned global teams to enhance service efficiency. As a
Director of Global Support Operations, she successfully led multi-regional support teams, implemented
key performance metrics, and introduced client service initiatives that optimized service delivery.
Lisa believes that exceptional customer support is the foundation of business success. Her approach
combines strategic planning, process improvement, and deep customer empathy, ensuring that
businesses not only meet but exceed customer expectations. She is also a strong advocate for leveraging
AI and digital tools to enhance customer onboarding and retention strategies.
Beyond her professional achievements, Lisa is a lifelong learner, having completed executive programs
at Stanford University and Cornell University to deepen her expertise in leadership and business
management. Her commitment to continuous improvement and innovation makes her a true leader in
the customer success space.

Whether she’s building strategic partnerships, mentoring customer-focused teams, or designing service
models that drive growth, Lisa’s passion for service excellence remains at the core of her leadership
philosophy.

Beyond her professional achievements, Lisa is deeply enthusiastic about philanthropy, mindfulness, and
the arts. She actively supports initiatives that give back to the community and believes in the power of
meditation and fitness to maintain a balanced and focused mindset. An avid traveler, Lisa loves
exploring new cultures, experiencing diverse artistic expressions, and drawing inspiration from global
design trends. She enjoys tasting new cuisines and experimenting with cooking to bring international
flavors into her home. Her curiosity for the world fuels both her personal growth and professional
approach, as she continuously seeks new perspectives and experiences that enrich her leadership,
creativity, and service philosophy.